Refund Policy

PrepVo has a free tier that never expires and needs no card. New accounts also get a short Premium trial. Together these let you fully evaluate PrepVo, including the exam sections, question quality, and how it feels to practice, before you ever pay. Because you can try the product first, we ask you to be sure before purchasing Premium.

Premium purchases (Monthly, Exam Pass, and 6 Months) are non refundable once completed. This is because Premium unlocks instant scoring and explanations that carry a real per use cost the moment you use them, and because the free tier and trial let you evaluate PrepVo in full beforehand.

The exceptions are the genuine billing and access issues described in Section 6.

Once a monthly renewal is processed, that period is non refundable. To avoid future charges, cancel auto renewal before the next billing date from your account settings. Cancellation stops future charges; your access continues until the end of the paid period.

Once a 6 month renewal is processed, the renewal payment is non refundable. To avoid future charges, cancel auto renewal at least 24 hours before the renewal date.

The Exam Pass is a one time payment for 90 days of access and is non refundable once purchased. The Exam Pass does not auto renew.

We will review a refund, at our discretion, in cases such as:

• A duplicate or accidental charge reported promptly.
• You were charged but never received the Premium access you paid for.
• A technical failure or outage on our side prevented you from using Premium features for an extended period.

These are handled case by case to keep things fair. Currency conversion fees, payment network fees, or charges levied by your bank or e wallet provider are not refundable by us.

1. Email billing@prepvo.com from the email address on your PrepVo account.
2. Include your transaction reference number (found in your PayMongo receipt).
3. Briefly describe the issue.

We will respond within 3 business days. Approved refunds are issued through PayMongo back to your original payment method.

Once approved, refunds typically take:

• GCash and Maya: 1 to 3 business days
• Credit and debit cards: 5 to 15 business days, depending on your bank

Nothing in this Refund Policy limits your rights as a consumer under Republic Act 7394 (Consumer Act of the Philippines) or other applicable consumer protection laws.

For refund related questions, contact billing@prepvo.com.